Branded QR capture
A customer scans at checkout and joins your list in about 20 seconds. No app, no new POS.
VIRA VIRA Recover — for local businesses
Hear feedback. Recover customers. Measure revenue.
Most unhappy customers never complain — they just stop coming back. VIRA catches the problem privately, helps you send one owner-approved message, and tracks whether they actually returned.
No credit card required No new POS No review gating
Your customer recovery system, in one place.
ILLUSTRATIVE PRODUCT PREVIEWCustomers captured0↑ 18 this month
Recovery offers sent04 awaiting reply
Customers returned0↑ 2 this month
Reported recovered revenue$0↑ 22% this month
Recommended next action: 14 customers haven’t returned in 60 days. Review them and approve a win-back.
Branded QR capture page · contacts collected · consent recorded
Branded QR capture pageLive
glow-salon · capture page Published
QR capture activity 3 scans this hour
Consent-safe audience41 opted in · unchecked by default
Contacts collectedConsent recordedNo app needed
Illustrative example. Actual results vary.
CAPTUREQR scan and consent
LISTENPrivate feedback
RECOVEROwner-approved offer
REDEEMOne-time code
MEASUREReported recovered revenue
The problem
Most unhappy customers don’t complain. They simply don’t return.
When a customer has a disappointing experience, the business may never hear about it — and the tools most businesses already use don't close that gap.
- Review tools focus on public reputation.
- Loyalty tools reward people already returning.
- Generic email tools do not identify who needs attention.
- CRMs store contacts without guiding recovery.
What you get
Twelve things that make recovery actually happen.
No feature bloat. Every one of these exists to move a customer from unhappy to returned.
Private feedback
Every customer gets a private way to tell you what went wrong — before they simply stop coming back.
Automatic issue detection
Each note is classified into the real problem: wait time, service, quality, price, staff or cleanliness.
Recovery cases
One case per unhappy customer, tracking the whole path: feedback → action → outcome.
Suggested recovery message
VIRA drafts one message matched to the detected issue. You edit it. Nothing is written in your name without you.
Owner approval, always
Approving is a separate step from sending. Nothing reaches a customer until a person presses send.
Did they come back?
Record the outcome on the case, so recovery stops being a guess and starts being a number.
Reported recovered revenue
Log what the returning customer actually spent. Owner-recorded — never presented as verified by us.
Six-card dashboard
Open cases, awaiting send, emails sent, customers returned, reported revenue, and recovery rate.
Suppression that is respected
Unsubscribed and suppressed customers can never be contacted by a recovery case. No exceptions.
Fair review routing
Every customer sees the same public review link regardless of what they said. VIRA never gates reviews.
Offers and promo codes
When a recovery needs an incentive, issue a unique one-time code and record the redemption.
The recovery flow
From a quiet complaint to a customer who came back.
Seven steps. A person approves the only one that reaches the customer.
Customer scans your QR
At the counter or on the receipt. It opens in their browser — nothing to install.
They leave a private note
First name, email, an unchecked consent box, and what actually went wrong.
VIRA detects the issue
The note is classified — for example “waited 25 minutes” becomes a wait-time case.
A recovery case opens
One case for that customer, with the feedback, the topic, and a drafted message.
You approve the message
Edit the wording, then approve. Approving does not send — that is still your call.
The recovery email goes out
Sent from your business, with a working unsubscribe. Suppressed customers are skipped.
You record the outcome
Did they come back, and what did they spend? The dashboard turns it into a number.
Product walkthrough
Watch one customer come back.
QR scan → short form → optional consent → private feedback → owner approval → redeemed code → reported recovered revenue.
- 1
QR scan opens the capture page
At checkout, on a receipt or at the table. No app, just the browser.
- 2
Short form, optional consent, private feedback
First name and email, an unchecked consent box, and a private note the internet never sees.
- 3
The owner sees the feedback first
It lands privately, with a suggested recovery offer ready to review.
- 4
The owner edits and approves the offer
Nothing sends itself. Every message is approved by a person.
- 5
Code redeemed, reported revenue updates
The one-time code is redeemed at checkout and the dashboard attributes the returning value.
A customer who might have disappeared has returned.
Illustrative example. Actual results vary.
Business value
Recovering four customers could cover VIRA for months.
A simple example: 200 customers per month × 10% at risk × 20% recovered × $60 average purchase = $240 potential reported recovered revenue per month. Drag the sliders to match your business.
Illustrative estimate only. Actual results vary.Potential reported recovered revenue$240 /month
Recovering 4 customers in this example could report about $240 in returning revenue.
Solutions
Built for businesses that live on repeat customers.
Salons and barbershops
A client leaves quietly unhappy with a cut. VIRA hears it privately the same day, and an owner-approved offer brings them back before the relationship is lost.
Restaurants and cafés
A table waits too long and never complains. The QR on the receipt gives them a private channel, and a comeback offer earns the next visit.
Local retail
A shopper's size was out of stock. Capture their details at the counter and invite them back when it matters, with consent recorded properly.
Wellness and fitness
A member drifts after a crowded class. Spot who hasn't returned, hear why privately, and approve a thoughtful invitation back.
Local service businesses
After a completed job, capture the customer, catch concerns early, and reconnect when they're ready to book again.
Pricing
Start free. Upgrade when you’re ready to recover customers.
Free
Hear your customers.
$0/mo
No credit card required
Start Free- Up to 50 contacts
- Branded QR capture page
- Private feedback inbox
- Automatic issue detection
- Fair Google review routing—no review gating
- Consent tracking and one-click unsubscribe
- QR code download
MOST POPULAR
Recover
Win the customer back.
$29/mo
Billed monthly
Choose Recover- Everything in Free
- Unlimited contacts, subject to fair use
- Recovery cases: feedback → action → outcome
- Suggested recovery message, you approve it
- Owner-approved recovery emails
- Did-they-return tracking
- Reported recovered revenue
- Six-card recovery dashboard
Standard
Prove and repeat what works.
$49/mo
Billed monthly
Choose Standard- Everything in Recover
- Offers and one-time promo codes
- Manual redemptions with duplicate protection
- CSV import and export
- QR Kit Designer and staff script cards
- AI Offer Ideas with owner approval
- Recovery delivery history
- Offer and redemption performance
VIRA Tap Card — $29 one-time Premium
One tap opens your capture page at the counter. No app required.
Roadmap
Coming next. Not available yet.
We list these so you know where VIRA is going — none of them are included in the plans above.
VIRA Pay
Let restaurant guests scan a table QR code, split their bill, add a tip, and pay from their phone. Separate product, separate pricing.
Google review sync
Import and reply to Google Business Profile reviews from inside VIRA, with drafts you approve.
Multi-location
Separate locations with their own capture pages, staff permissions, and roll-up recovery reporting.
POS transaction matching
Confirm a returning customer's spend against your point of sale instead of recording it by hand.
Want VIRA Pay first? Coming soon
Join the waitlistSeparate product, separate pricing — not included in Free, Recover, or Standard.
Resources
Questions, answered.
What exactly does VIRA Recover do?
It closes the loop on unhappy customers. A customer leaves private feedback, VIRA detects the issue and opens a recovery case, you approve a message, and then you record whether they came back and what they spent.
Does it send anything automatically?
No. Approving a message and sending it are two separate steps, and both are done by a person. Nothing is ever written and sent in your name without you pressing send.
How is the issue detected?
Each private note is classified into the likely problem — wait time, service, quality, price, staff or cleanliness — using transparent rules. You can correct the topic on any case in one click.
How does reported recovered revenue work?
After a recovery, you record whether the customer returned and what they spent. VIRA reports that number back to you as owner-recorded revenue. We never present it as verified or independently confirmed.
Does VIRA use review gating?
No. Every customer sees the same public review link regardless of what they told you privately. Private feedback is a separate channel, never a filter.
What happens to customers who unsubscribe?
They are suppressed permanently. A suppressed or unsubscribed customer can never be contacted by a recovery case, even if a case is already open and approved.
Do customers need an app, or do I need a new POS?
Neither. Your capture page opens in the customer's normal mobile browser, and VIRA runs alongside whatever checkout and payment tools you already use.
What do I get on the Free plan?
You can capture up to 50 customers, collect private feedback, and see the detected issue for each one. Sending recovery emails and tracking returns start on the Recover plan.
Your next customer is already here
Ready to bring more customers back?
Give customers a private way to be heard—and give your business another chance to earn their return.
No credit card required No new POS No review gating